Practical route
Alternative dispute resolution
Practical route for “Alternative dispute resolution”: keep purchase evidence, identify the proper recipient and check the next action.
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I want to return or cancel a purchaseOnline purchase, shop purchase and withdrawal exceptions.
Goods are defective or not as describedGoods conformity, repair, replacement, guarantee and seller.
Order or parcel problemNon-delivery, damaged parcel, marketplace and private seller.
Subscription or unexpected chargeDigital content, cancellation, payments and chargeback.
Service or travel problemService, telecom, energy, package travel, flight or luggage.
Complaint, ADR or cross-border purchaseComplaint, ombudsman, ADR, UOKiK, EU and debt demand.
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All guides: Consumer Rights
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Practical route
Bank or payment complaint
Practical route for “Bank or payment complaint”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Cancel a subscription
Practical route for “Cancel a subscription”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Cancel an online purchase
Practical route for “Cancel an online purchase”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Cancelled or delayed flight
Practical route for “Cancelled or delayed flight”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Chargeback for a card payment
Practical route for “Chargeback for a card payment”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Check a deadline
Practical route for “Check a deadline”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Commercial guarantee
Practical route for “Commercial guarantee”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Complaint rejected or ignored
Practical route for “Complaint rejected or ignored”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Consumer ombudsman
Practical route for “Consumer ombudsman”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Damaged or wrong parcel
Practical route for “Damaged or wrong parcel”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Debt-collector demand
Practical route for “Debt-collector demand”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Digital content and services
Practical route for “Digital content and services”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Energy or gas bill problem
Practical route for “Energy or gas bill problem”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Find a consumer-problem route
Practical route for “Find a consumer-problem route”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Goods not conforming to the contract
Practical route for “Goods not conforming to the contract”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Hidden fees and misleading practices
Practical route for “Hidden fees and misleading practices”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Luggage problem
Practical route for “Luggage problem”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Make a consumer complaint
Practical route for “Make a consumer complaint”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Marketplace purchase
Practical route for “Marketplace purchase”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
No receipt
Practical route for “No receipt”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Non-EU seller
Practical route for “Non-EU seller”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Order not delivered
Practical route for “Order not delivered”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Package travel
Practical route for “Package travel”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Private seller
Practical route for “Private seller”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Purchase from an EU trader
Practical route for “Purchase from an EU trader”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Rail and bus passenger rights
Practical route for “Rail and bus passenger rights”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Repair, replacement, price reduction or termination
Practical route for “Repair, replacement, price reduction or termination”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Return a physical-store purchase
Practical route for “Return a physical-store purchase”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Seller says to contact the manufacturer
Practical route for “Seller says to contact the manufacturer”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Service complaint
Practical route for “Service complaint”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Telecom or internet complaint
Practical route for “Telecom or internet complaint”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
Unexpected subscription charge
Practical route for “Unexpected subscription charge”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
What consumer rights may apply?
Practical route for “What consumer rights may apply?”: keep purchase evidence, identify the proper recipient and check the next action.
Practical route
When UOKiK is relevant
Practical route for “When UOKiK is relevant”: keep purchase evidence, identify the proper recipient and check the next action.
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