Package travel

Practical route for “Package travel”: keep purchase evidence, identify the proper recipient and check the next action.

If something went wrongCurrent information

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What to do now

Last verified: 2026-08-25

Practical route

What you need to do

Competent authority

Where to apply

UOKiK

Open official website

How to apply

Consumer notice or complaint
online, by post, in person

Documents

Also needed in some situations

Conditional purchase or problem evidence
Check the official translation requirement for this document.

Fees and payment

Complaint fee
No official fee is listed for this route.

Important

Deadlines and processing

Contract, delivery, complaint or event date — Depends on the applicable regime and procedure; verify if the date is unknown.

If something goes wrong

Check ADR, ombudsman or court handoff; not every complaint has a formal appeal.

Understand this route

What to do

1. Identify the sector and provider: telecoms, energy, bank, payment and transport have different competent bodies.
2. Keep the bill, notice, case number or enquiry confirmation and any stated deadline.
3. Do not enter card number, bank access or other payment data in Navigator.

Updated: 2026-10-07

Official sources

Your Europe — consumer rights · verified 2026-08-25
UOKiK — consumer rights · verified 2026-08-25

Check the official source before responding or appealing: service date and document type can change the route.