Understand this route
Practical route for “Telecom or internet complaint”: keep purchase evidence, identify the proper recipient and check the next action.
What to do
1. Identify the sector and provider: telecoms, energy, bank, payment and transport have different competent bodies.
2. Keep the bill, notice, case number or enquiry confirmation and any stated deadline.
3. Do not enter card number, bank access or other payment data in Navigator.