Poland · Consumer Rights

Find a consumer-problem route

Practical route for “Find a consumer-problem route”: keep purchase evidence, identify the proper recipient and check the next action.

If something went wrongCurrent information

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What to do now

Last verified: 2026-08-25

Practical route

What you need to do

Competent authority

Where to apply

UOKiK

Open official website

How to apply

Consumer notice or complaint
online, by post, in person

Documents

Also needed in some situations

Conditional purchase or problem evidence
Check the official translation requirement for this document.

Fees and payment

Complaint fee
No official fee is listed for this route.

Important

Deadlines and processing

Contract, delivery, complaint or event date — Depends on the applicable regime and procedure; verify if the date is unknown.

If something goes wrong

Check ADR, ombudsman or court handoff; not every complaint has a formal appeal.

Understand this route

What to do

1. Record the trader, purchase channel, date, item and desired outcome before sending a notice.
2. Keep only relevant evidence: order confirmation, payment proof, messages, photos or delivery records. A receipt is not the only possible proof.
3. Contact the trader or provider first through a reproducible channel and keep a copy.

Updated: 2026-10-07

Official sources

UOKiK — consumer rights · verified 2026-08-25

Check the official source before responding or appealing: service date and document type can change the route.