Understand this route
Art. 52 of the Consumer Code gives fourteen days to withdraw without reasons; for goods the clock starts when you physically receive them, and with several items from the last one. If the trader did not inform you of the right, the period is extended by twelve months (art. 53). Return postage is yours by default, but not if the trader failed to say so.
What to check
- The date you physically received the goods: the 14 days run from it.
- Whether the seller told you about the right to withdraw. If not, the period is extended by 12 months.
- Whether the item falls under the art. 59 Consumer Code exceptions.
- Send the withdrawal in writing and keep proof.
Caveat
Two different dates. At EU level temporary protection runs to 4 March 2028 (Council Decision (EU) 2026/1912). Italian instruments, as at 26 September 2026, are still tied to 4 March 2027, and we found no Italian implementing act for 2028. Check your questura and the Ministry of the Interior before acting.
Updated: 2026-09-29