Understand this route
What to do
1. Keep the full document and service date; they may determine the deadline.
2. First identify the authority, case number and remedy instruction in the document itself.
If you receive a letter or decision
Identify the sender, case number, service date and what the authority requires. First check the deadline and stated response or appeal method, retain all evidence and do not replace a specific instruction with general advice. Use professional help before the deadline for a complex decision.
Updated: 2026-08-28