Understand this route
Check whether “Legal and information assistance” is currently available, who it is for and how to contact the provider.
What to do
1. Identify whether you need information, a local service, legal help or a specialised support route.
2. Use an official lookup or verified service; NGO help does not replace the authority that makes an administrative decision.
3. Keep the enquiry date and response where the matter has a deadline or needs escalation.