Unauthorised payment

Practical actions for “Unauthorised payment”: identify urgency, keep evidence and use the appropriate official route.

If something went wrongCurrent information

Check this in my situation

What to do now

Last verified: 2026-08-25

Practical route

What you need to do

Competent authority

Where to apply

Free legal aid

Open official website

How to apply

Notice, complaint or official route
online, by post, in person

Documents

Also needed in some situations

Conditional problem evidence
Check the official translation requirement for this document.

Fees and payment

Problem-route fee
No official fee is listed for this route.

Important

Deadlines and processing

Service, receipt or event date — depending on procedure — Procedure-specific; urgently verify it if the service date or document type is unknown.

If something goes wrong

Review and deadline depend on the particular document and procedure; do not infer an appeal from a letter title.

Understand this route

What to do now

1. Keep the transaction confirmation, statement and all messages immediately.
2. Contact your payment provider through its official channel and ask about the available procedure.
3. If there are signs of fraud or danger, report it to the police.

Updated: 2026-10-07

Official sources

Police reporting · verified 2026-08-25
Free legal aid · verified 2026-08-25

Check the official source before responding or appealing: service date and document type can change the route.